Privacy Policy
A legal disclaimer
Information on this website is for general guidance only and does not constitute professional, legal, financial or structural advice. Alux-Living accepts no liability for loss or damage arising from reliance on website content. All works are subject to site inspection, written quotation and agreed terms.
Privacy Policy - the basics
Alux-Living & Daughters Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services. We operate in accordance with the UK GDPR and the Data Protection Act 2018.
What to include in the Privacy Policy
1. Information We Collect
We may collect the following information when you interact with our website:
Personal Information
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Name
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Email address
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Phone number
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Address or project location
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Messages submitted via contact forms
Technical Information
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IP address
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Browser type and device information
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Pages visited and time spent on the site
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Cookies and tracking technologies (via Wix Analytics)
2. How We Use Your Information
We use your data to:
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Respond to enquiries and provide quotations
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Schedule appointments and site visits
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Manage ongoing projects and communicate updates
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Provide invoices, payment links, and receipts
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Improve our website functionality and customer experience
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Deliver marketing updates (only if you consent)
We never sell your data to third parties.
3. How Your Data Is Stored
Our website is hosted on the Wix.com platform, which provides secure online infrastructure. Your data may be stored through Wix’s data storage, databases, and their general applications.
Wix stores your data on secure servers behind a firewall.
4. Cookies & Tracking
Our website uses cookies to:
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Analyse website traffic
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Improve site performance
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Enhance user experience
You can manage or disable cookies via your browser settings.
5. Sharing Your Information
We may share your information with:
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Subcontractors or team members (only when required to deliver your project)
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Payment processors
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Legal authorities (only when required by law)
All subcontractors work under confidentiality and data protection requirements.
6. Payment & Financial Information
Payment information is processed securely through third-party providers (e.g., Stripe, PayPal, Wix Payments).
We do not store full card details on our website.
7. Your Rights Under UK GDPR
You have the right to:
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Access the personal data we hold about you
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Request corrections to inaccurate information
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Request deletion of your data
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Object to the processing of your data
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Withdraw consent for marketing
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Request a copy of your data
To make a request, email: alux-livinggroup@solution4u.com
8. Data Retention
We retain personal information only for as long as necessary to:
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Process enquiries
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Complete projects
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Maintain legal and accounting obligation
9. Third-Party Links
Our website may include links to social media platforms or external websites. We are not responsible for the privacy practices of these sites.
10. Security
We take all reasonable steps to protect your data using encrypted communication, secure servers, and access control.
However, no method of online transmission is 100% secure, and you use the website at your own risk.
11. Updates to This Policy
We may update this Privacy Policy occasionally. All changes will be posted on this page with the updated date.
If you have any questions about this policy or wish to exercise your data protection rights, contact us:
📧 alux-livinggroup@solutionforyou
📞 01565 331 801
📱 07359 082 758