Refund Policy – Labour Services
At Alux-Living, we take pride in delivering skilled workmanship and professional service across all projects. To ensure fairness and clarity, our refund policy reflects both client rights and contractor obligations.
1. Labour Refunds
Refunds are not offered on labour hours that have already been completed.Once work has commenced and labour hours have been delivered, payment is due for the time, skill, and resources provided. This policy is in line with the Consumer Rights Act 2015, which recognises that where a service has been carried out with reasonable care and skill, payment must be made for the work completed.
2. Service Concerns
If a client is unhappy with the quality or delivery of service, the issue must be reported to the Project Manager immediately — ideally while works are ongoing.Upon review:
The contractor in question may be removed from site.
A replacement contractor may be assigned to correct or complete the works at no additional labour charge for the same agreed scope.
All contractors will still be paid for verified hours worked, as no tradesperson is expected to work without fair compensation.
3. Rework or Corrections
Where quality falls short of agreed standards, Alux-Living will:
Assess the issue promptly.
Rectify reasonable defects or incomplete works.
Ensure final sign-off and client satisfaction before project closure.
4. Materials or Additional Charges
Refunds on materials, third-party services, or specialist works are subject to supplier terms and may not be recoverable once ordered or installed.
Working Hours & Call-Outs
Standard operating hours: Monday–Friday, 8:00am–6:00pm.Emergency call-outs and weekend appointments may be arranged subject to availability and an adjusted rate.
